Self-Pay

Increase Collections with a Positive Patient Financial Experience

Your patients deserve a positive experience that extends beyond care through to post discharge activities of collections and communications. Our compassionate, educational approach to patient collections ensures our patient liability colleagues act as an extension of your facility to keep your reputation foremost when collecting on your behalf and improving patient experience.

 

Our service delivery is grounded in dignity and respect. We employ Patient Advocates, a position unique to Savista specialized in patient liability solutions, to provide special attention to escalated patient concerns. We listen to your patients’ needs by enhancing communication modes and ensuring ease of making payments through eCommerce solutions that mirror the convenience of  retail experiences. We maximize collections with automation and account prioritization to create efficiencies and accelerate cash flow.

Our Self-Pay Services:

  • Create a positive patient experience that safeguards patient satisfaction, builds loyalty and increases collections.
  • Provide a digital-first approach to account resolution, meeting patients where they are.
  • Use a technology enabled workflow for account scoring and segmentation to maximize productivity.
  • Identify trends, isolate root cause issues, and inform process improvement.
By the Numbers

Southern Hospital Facility

$2.1M

Identified on insurance accounts incorrectly flagged as self-pay

$3.8M

Collected in 8 months during height of COVID

By the Numbers

Northeast Health System

$5M

More in collections versus previous vendor

83%

Of payments initiated through online portal

35-40%

Consistent average collections rate for hospital, physician, one-day surgery and VNA

“I have patients calling me every day thanking me for going to this vendor.”

 
Executive Director, Revenue Cycle

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