Increase Patient Liability Collections and Drive Patient Loyalty Through a Positive Financial Experience
Your patients deserve a positive experience that extends beyond care through to post discharge activities of collections and communications. Our compassionate, educational approach to patient collections ensures our patient liability colleagues act as an extension of your facility to keep your reputation foremost when collecting on your behalf.
Our service delivery is grounded in dignity and respect. We employ Patient Advocates, a specialized position unique to Savista, to provide special attention to escalated patient concerns. We listen to your patients’ needs by enhancing communication modes and ensuring ease of making payments through eCommerce solutions that mirror their retail experience. We maximize collections with automation and account prioritization to create efficiencies and accelerate cash flow.
Our Self-Pay and Bad Debt Services will:
- Create a positive patient experience that builds loyalty and increases collections.
- Provide a digital-first approach to account resolution, meeting patients where they are.
- Use efficient processes and automation to maximize productivity.
- Identify trends, isolate root cause issues, and inform process improvement.
By the Numbers
Southern Hospital Facility
Identified on insurance accounts incorrectly flagged as self-pay
Collected in 8 months during height of COVID
By the Numbers
Northeast Health System
More in collections versus previous vendor
Of payments initiated through online portal
Consistent average collections rate for hospital, physician, one-day surgery and VNA
“I have patients calling me every day thanking me for going to this vendor.”
Executive Director, Revenue Cycle
Provider eliminates cost, drives revenue, and optimizes Epic technology through data analytics. Case Study Provider eliminates cost, drives revenue, and optimizes Epic technology through data analytics. An academic medical center of 330 beds and $700M+ NPR experienced growing self-pay inventory, increased days to pay, and decreased payment volume and amount despite census stability. They sought…Read More >
Client collects an additional $5M while increasing patient satisfaction. Case Study Client collects an additional $5M while increasing patient satisfaction. This client of 402 beds and $647M NPR needed to improve balance after insurance, self-pay collections. The patient experience and self-pay collection rate was faulting partially due to confusing statements and the patient payment system.…Read More >
Back-end integration creates streamlined,best practice recovery processes. Case Study Back-end integration creates streamlined, best practice recovery processes. Poor patient communication and inconsistent statement delivery at this571-bed system led to declining revenue, poor patient satisfaction anddemoralized customer service staff. They needed expertise to oversee theentire patient responsibility inventory, improve performance visibility andseamlessly facilitate account transfer from…Read More >
What can health care organizations do to shorten Accounts Receivable (AR) days and prevent bad debt, especially now that an estimated 30 percent of their revenue is dependent on patient payments? On the surface the answer seems simple: Get patients to pay earlier and prevent their accounts from going into bad debt collections. Of…Read More >