Erin Lovett
Patient and physician satisfaction improved with patient access transformation
Patient and physician satisfaction improved with patient access transformation. Case Study Patient and physician satisfaction improved with patient access transformation. Inconsistent and ineffective patient access processes affected revenue and timely service delivery for this acute care facility with 407 beds and $273M NPR. Incomplete registrations, lack of coverage verification, authorization and financial clearance prior to…
Healthcare system collects $21.3M in underpayments with payment variance partnership
Healthcare system collects $21.3M in underpayments with payment variance partnership. Case Study Healthcare system collects $21.3M in underpayments with payment variance partnership. A healthcare system sought to maximize yield from insurance payers to maintain financial health. Increasingly complex managed care contracts, downgraded DRGs and billing and payer discrepancies resulted in lower-than-expected reimbursement. Download the Case…
Client increases cash collections during height of the pandemic with strategic AR support
Client increases cash collections during height of the pandemic with strategic AR support. Case Study Client increases cash collections during height of the pandemic with strategic AR support. An acute, safety net system of 323 beds and $532M NPR was experiencing a revenue decline and a growing volume of at-risk patients. The pandemic had eroded…
Provider eliminates cost, drives revenue, and optimizes Epic technology through data analytics
Provider eliminates cost, drives revenue, and optimizes Epic technology through data analytics. Case Study Provider eliminates cost, drives revenue, and optimizes Epic technology through data analytics. An academic medical center of 330 beds and $700M+ NPR experienced growing self-pay inventory, increased days to pay, and decreased payment volume and amount despite census stability. They sought…
Client collects an additional $5M while increasing patient satisfaction
Client collects an additional $5M while increasing patient satisfaction. Case Study Client collects an additional $5M while increasing patient satisfaction. This client of 402 beds and $647M NPR needed to improve balanceafter insurance, self-pay collections. The patient experience and self-paycollection rate was faulting partially due to confusing statements and thepatient payment system. Download the Case…
Back-end integration creates streamlined, best practice recovery processes
Back-end integration creates streamlined,best practice recovery processes. Case Study Back-end integration creates streamlined, best practice recovery processes. Poor patient communication and inconsistent statement delivery at this 571-bed system led to declining revenue, poor patient satisfaction anddemoralized customer service staff. They needed healthcare revenue cycle expertise to oversee the entire patient responsibility inventory, improve performance visibility…
Patient access crisis drives innovation
Patient access crisis drives innovation. Case Study Patient access crisis drives innovation. Covid-19 incited a meteoric rise in emergency room visits. This surge in patients necessitated additional staff, increased registration efforts, and expanded follow-up services at the same time the pandemic created staff shortages and state mandated restrictions in onsite patient interactions. Fueling the obstacles,…
Getting the Most from your EHR Investment
Getting the Most from your EHR Investment Thought Leadership Getting the Most from your EHR Investment An EHR is one of the biggest investments a provider will make, adding up to millions, or even billions, of dollars in software, time, and resources. On average, an EHR can take six months to a year to implement,…
Make the Most of Price Transparency Data: Charge and Reimbursement Benchmarking
Make the Most of Price Transparency Data:Charge and Reimbursement Benchmarking Thought Leadership Make the Most of Price Transparency Data: Charge and Reimbursement Benchmarking With the introduction of Hospital and Health Plan Price Transparency regulations and increasing prevalence of high deductible health plans, hospital chargemasters have become price comparison tools for creating revenue cycle benchmarks. In…
Steps to Improve Patient Satisfaction and Increase Revenue
Steps to Improve Patient Satisfaction and Increase Revenue Thought Leadership Steps to Improve Patient Satisfaction and Increase Revenue The enormous influx of eligible Medicaid and community benefit participants poses both an opportunity and challenge for healthcare providers. The shortage of trained staff and the changing healthcare landscape demands that providers think “outside the box” to…