Patient access crisis drives innovation.

Case Study

Patient access crisis drives innovation.

Covid-19 incited a meteoric rise in emergency room visits. This surge in
patients necessitated additional staff, increased registration efforts, and
expanded follow-up services at the same time the pandemic created staff
shortages and state mandated restrictions in onsite patient interactions.

Fueling the obstacles, the provider saw an influx of patients who had lost
their jobs and corresponding insurance and were now in desperate need of
eligibility screening services. The dichotomy of need versus access resulted in
an increase in self-pay accounts, decrease in revenue and an alarming decline
in Medicaid conversions that negatively affected the provider’s community
members and their access to beneficial healthcare programs.

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