Patient access crisis drives innovation.
Covid-19 incited a meteoric rise in emergency room visits. This surge in patients necessitated additional staff, increased registration efforts, and expanded follow-up services at the same time the pandemic created staff shortages and state mandated restrictions in onsite patient interactions.
Fueling the obstacles, the provider saw an influx of patients who had lost their jobs and corresponding insurance and were now in desperate need of eligibility screening services. The dichotomy of need versus access resulted in an increase in self-pay accounts, decrease in revenue and an alarming decline in Medicaid conversions that negatively affected the provider’s community members and their access to beneficial healthcare programs.