Patient Engagement
Finding Balance in Patient-Centric RCM
Finding Balance in Patient-Centric RCM Laxmi Patel | Chief Strategy Officer A successful revenue cycle should not be seen as a series of numbers, financial statements, and outcomes. It must encompass the entire patient journey, which should continue to be the central focus and the heart of healthcare. Unfortunately, in pursuit of efficiency and…
Ensure Compliance with Regulation F Debt Collection Directives
Effective November 30, 2021, the Consumer Financial Protection Bureau (CFPB) enacted a new federal debt collection rule known as Regulation F. The recent legislation aligns with the Fair Debt Collection Practices Act (FDCPA), which addresses consumer rights while imposing certain requirements for active debt collectors. Regulation F consists of two distinct rules. First,…
Ensuring Compliance with the HHS No Surprises Act
The start of 2022 will usher in new legislation from the Department of Health and Human Services (HHS) to protect patients from receiving unforeseen bills from out-of-network (OON) providers. Effective January 1, 2022, the No Surprises Act essentially bans OON providers from billing insured patients an amount greater than if they had been treated…