Patient Engagement

Two doctors and African American businessman using touchpad together.

Ensure Compliance with Regulation F Debt Collection Directives

December 3, 2021

  Effective November 30, 2021, the Consumer Financial Protection Bureau (CFPB) enacted a new federal debt collection rule known as Regulation F. The recent legislation aligns with the Fair Debt Collection Practices Act (FDCPA), which addresses consumer rights while imposing certain requirements for active debt collectors.   Regulation F consists of two distinct rules. First,…

Happy doctor and businessman cooperating while making plans over touchpad at doctor's office. Focus is on doctor.

Ensuring Compliance with the HHS No Surprises Act

November 22, 2021

  The start of 2022 will usher in new legislation from the Department of Health and Human Services (HHS) to protect patients from receiving unforeseen bills from out-of-network (OON) providers. Effective January 1, 2022, the No Surprises Act essentially bans OON providers from billing insured patients an amount greater than if they had been treated…