Outsourcing partnership transforms HIM-related
KPIs and reduces DNFC by 83%.

Case Study

Outsourcing partnership transforms HIM-related KPIs and reduces DNFC by 83%.

This 478-bed health system struggled with essential HIM performance metrics. The department had a sustained record completion backlog, ongoing troubles with coding quality and production, as well as ineffective interdepartmental relationships.

Their executive leadership team recognized that the HIM department required an overhaul to achieve organizational goals; however, they lacked resources to pursue a turnaround within the time constraints necessary for system-wide success.