Client increases cash collections during height of the pandemic with strategic AR support.

Case Study

Client increases cash collections during height of the pandemic with strategic AR support.

An acute, safety net system of 323 beds and $532M NPR was experiencing a revenue decline and a growing volume of at-risk patients. The pandemic had eroded high revenue surgical services, but continued high-cost, high resource medical services.

Staffing shortages and workplace challenges due to COVID-19 contributed to a growth in AR, which led to increased untimely filing, denials and underpaid accounts.