2025 RCM Benchmark Survey Report: Key Insights for Revenue Cycle Leaders
The healthcare revenue cycle is entering a period of significant challenges, and the road ahead demands innovative solutions. Our benchmark study with Becker’s Healthcare offers valuable insights from 115 hospital and health system leaders navigating this evolving landscape.
The report examines how organizations are tackling critical issues like staffing shortages and rising claim denials by leveraging hybrid models, strategic outsourcing, and advanced automation tools. These approaches are driving greater efficiency and improving financial performance across the sector.
Key Findings
Performance and Urgency
- 53% of organizations expect declining RCM performance in 2025 without change.
- Two-thirds improved financial outcomes in 2024 but face sustainability hurdles.
Hybrid Operating Models
- 97% outsource at least one RCM function, averaging 2.2 functions outsourced.
- Strategic partnerships drive value through selective outsourcing.
Technology’s Impact
- 56% with advanced tech expect RCM improvements in 2025.
- Highly automated organizations face fewer staffing challenges than manual ones.
Strategies for Revenue Cycle Success
The report provides expert insights on tackling denials, claims issues, and workforce shortages through workforce optimization, staff training, strategic outsourcing, advanced automation, and hybrid models. Blending internal and external capabilities has proven to consistently deliver stronger results, helping optimize reimbursement and improve overall efficiency.
Dive into this data-driven analysis to uncover the strategies shaping the future of healthcare operations.
